Guide Sensmart Tech Co., Ltd,
Guide Sensmart was established in 2016. As a wholly-owned subsidiary of Guide Infrared (002414), a Shenzhen Listed company, Guide Sensmart focuses on development, manufacture, and marketing of infrared thermal imaging products for commercial applications.
Backed by the 20 years’ experience in infrared industry of Guide Infrared, and low-cost and reliable mass production capacity brought by self-developed localized detectors, Guide Sensmart developed a wide range of infrared thermal imaging cameras and solutions with an annual production capacity of 500,000 units, including Infrared fever screening systems, handheld thermal cameras, online thermal imaging systems, thermal vision devices, thermal cameras for smartphones, UAV payload systems, and thermal modules.
By following the market operation and users’ needs, Guide Sensmart’s products serve a number of traditional applications in electric power inspection, facilities maintenance, industrial automation, fever screening, security monitoring, forest fire prevention, law enforcement, search and rescue, outdoor night vision, as well as many newly emerging applications such as autonomous vehicle, smart home, IoT, artificial intelligence, and consumer electronics. Today, Guide Sensmart has developed over 300 long-term partners and established sales and service network in more than 70 countries and regions around the world.
In 2020, Guide Sensmart has provided mass fever screening systems to help contain the covid-19 spreading in high traffic public places. Integrating infrared thermography technology with the Internet, 5G, AI, cloud computing, big data and other cutting-edge technologies, Guide Sensmart has developed a new generation intelligent infrared fever warning system for frontline screening. So far, over 30,000 sets of GUIDE IR Fever Warning Systems have been deployed in major transportation hubs, hospitals, enterprises, schools and other gathering public spaces globally, playing an important role in epidemic prevention and control.
Currently, Guide Sensmart is adhering to our mission of "Making infrared technology benefit the public", strongly promoting the application and popularization of infrared thermal imaging technology in the emerging industries to make smart sensing improve the work efficiency and well-being of the public, and striving to make the affordable infrared products serve a broader set of customers.
EUNIR Systems NV, a subsidiary company of Wuhan Guide Infrared Co., Ltd （SZ.002414), was established in 2010 in Belgium. EUNIR is our distribution and after-sales service center in Belgium, offering technical support, training and after sales service to customers in Europe, Middle East, India, Pakistan, Africa, and so on.
History of the Group
1999 •Company foundation
2001 •Certificated by ISO9001
•High-Tech company granted by Hubei province, China
2003 •Help prevent the spread of SARS by Guide Thermal Imaging Systerm
2006 •Screening fever for H1N1 flu
2008 •Helping rescue works in Wenchuan earth quake
2009 •Being a leading company in China infrared industry
2010 •Listed in the Shenzhen Stock Exchange Market.
•Eunir founded in Belgium
2013 •Established Guide Infrared Park , Self-developed infrared detectors put into production
2016 •Established Guide Sensmart and Xuanyuan iDrive, focusing on mass commercial infrared products
We are committed to providing the customers with a quick, efficient, professional and high-quality after-sales service.
Receiving products within fifteen (15） days, purchaser must notify Guide Sensmart of discovering of any apparent defect in materials or workmanship and can replace the product after the confirmation of Guide Sensmart’s After-sales. Receiving products within one year, purchaser can enjoy free maintenance service of the non-artificial damage after the confirmation of Guide Sensmart’s After-sales. Notice that the warranty period of batteries, chargers, wire and other accessories is 6 months. Except the above situations, purchaser can get pay-needed maintenance service.
Any product bought from Guide Sensmart company, the authorized distributors and official stores, can enjoy replacement service, free warranty and paid maintenance services with the sale contrast or receipt.
After-sales service implements the "013 quick response" policy, 0 means that we will give a response in 8 hours on that day, 1 means that we will give the initial analysis in a working day, 3 means that we will provide a preliminary solution within 3 days.
Free extended warranty
We carry out "1 +1 principle" for products under warranty , that is, all products has 1 year warranty , and it can be extended for 1 more year after registration on Guide Sensmart’s official website within 3 months. You can register immediately to enjoy free extended warranty.